Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We do not provide additional shipping costs for returned product.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We will hand deliver most product orders in eastern Pennsylvania.

Damaged Product

If a product was damaged during shipping, please Contact Us with what item was damaged so we can work on replacing it!


If the link for the contact form does not work, please contact us at sales@lokilaylacandles.com